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All purchases on The Passport and Visa Company website are conditioned on your acceptance of this Refund Policy. By purchasing one of our services, you signify your assent to this Refund Policy. Please be advised not to make a purchase if you disagree with this Refund Policy.

In case you are dissatisfied with our service, you can submit a claim within 14 days. Once we receive the claim, The Passport and Visa Company will review it to see if you are eligible for a refund.

Please allow 1-2 weeks for your claim to be processed.

The Passport and Visa Company will not issue refunds for services provided by other entities, such as airlines, embassies, or other partners.

We cannot be held responsible for documents damaged or lost during shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without the actual receipt of the document(s).

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